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The Magellan Sutera Resort, Kota Kinabalu
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Key details
About the Resort
1 Sutera Harbour Boulevard,
Kota Kinabalu,
Malaysia,
88100,
Sabah
The Magellan Sutera Resort offers luxurious accommodations with stunning views of the South China Sea and Mount Kinabalu. This resort is renowned for its elegant design that incorporates the natural surroundings using fine timber furnishings and local artifacts. Guests can expect exclusive services such as access to the Magellan Club Lounge and a variety of recreational activities making it a perfect tropical getaway.
Location
Set against the scenic backdrop of the South China Sea, The Magellan Sutera Resort is conveniently located just 10 km from Kota Kinabalu International Airport. Nearby landmarks include beaches and shopping centers, providing guests with numerous activities and attractions within a short drive. The resort's lush surroundings enhance its serene ambiance.
Rooms
Accommodations include Deluxe Garden View Rooms and spacious suites featuring modern elegance with ocean or garden views. All guestrooms are fitted with a private toilet and bath with shower and tub, air conditioning, minibar, and complimentary internet access. Room-specific details such as separate living and dining areas are available in select suites.
Eat & Drink
The resort features a selection of onsite restaurants, including Ferdinands, known for its award-winning Italian cuisine. Guests can enjoy exclusive breakfast in the oceanview Pacific Club lounge and experience a vibrant cocktail menu throughout their stay. Dining at the resort is complemented by outdoor settings for a unique culinary experience.
Leisure & Business
The resort provides a wealth of activities, including water sports and complimentary services, such as bowling and snorkeling for guests above twelve. Facilities for relaxation include Mandara Spa and various pools, catering to both children and adults. Evening cocktails at the Magellan Club Lounge create a perfect way to unwind after a day of adventure.
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The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.
Feedback from previous guests about their experience.
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62%
liked the resort and would come back
Clean and comfy rooms
Convenient location
Slow service
Limited dining options
6.2/10
Nice
Rooms
5.2
Location
7.8
Service
5.6
Dining
6.0
Guest reviews
6.2/10
based on 5 reviews
8.3
8.3/10based on 1529 reviews
Connor
United Kingdom,
December
2024
5.0/10
I was really disappointed with my stay. The rooms were not what I expected from a 5-star hotel—run down with a broken toilet seat, fraying furniture, and a really unpleasant smell. However, the complimentary happy hour with a generous selection of drinks and snacks was a nice touch. The staff were friendly, but the service overall felt inexperienced. The hotel has a nice happy hour to unwind, but the condition of the rooms and the lack of attention from supervisors really let down the experience.
Rooms
5.0
The rooms were quite run down with a broken toilet seat, fraying and stained furniture, and a smell of rotten wood, not what I would expect from a luxury hotel.
Service
5.0
The staff were pleasant, but their lack of experience showed. They handled issues when they arose, but overall, it felt a bit unwelcoming.
Location
6.0
The location was decent, but it felt a bit overrated considering the condition of the hotel.
Dining
7.0
The dining experience was challenging, especially during busy times when staff were overwhelmed, but there was a good variety of food to choose from.
Facilities
5.0
While the happy hour was a highlight, the overall facilities did not meet the luxury expectations due to the room conditions.
Aiden
United Kingdom,
December
2024
7.4/10
My stay at the hotel was quite enjoyable overall, with clean and comfy rooms that made for a great retreat. The location was really convenient, close to the airport and shopping center, but the service could use some improvement as things felt a bit disorganized at times. The dining experience was hit or miss, with some great options but also areas for improvement. Overall, it’s a decent choice, but not without its flaws.
Rooms
9.0
The rooms were heavenly, super comfy and kept clean throughout my stay.
Service
6.0
While the staff was friendly, the service was a bit slow and felt disorganized.
Location
8.0
The hotel is located conveniently near the airport and shopping center, which made getting around easy.
Dining
7.0
The dining options were delicious, especially with the beautiful view during sunset, but the selection could be more international.
Facilities
7.0
The amenities were nice overall, but I did feel that some could have been better maintained.
Clean and comfy rooms
Slow service
George
United Kingdom,
November
2024
6.2/10
I had mixed feelings about my stay. The hotel had its perks, like the lovely pool and its generally clean environment. However, my room overlooked the parking area with friends chatting loudly until the early morning, which was quite disruptive. I also found the service somewhat lacking, especially when I needed assistance with my requests. Overall, while the hotel has its charm, it didn't quite meet my expectations.
Rooms
6.0
The room I stayed in had a limited sea view, and I could hear guests talking loudly in the parking lot until early morning, which made it hard to enjoy a peaceful night.
Service
5.0
I found the service to be a bit slow and not overly helpful. When I requested something, the replies felt curt, which was disappointing.
Location
8.0
The location is quite convenient for getting around and exploring the area, which I appreciated after my climb up Mount Kinabalu.
Dining
5.0
The dining options were a bit underwhelming; I didn’t go back after the first day because it was overcrowded with a political group. A greater variety of food would have enhanced the experience.
Facilities
7.0
The pool area was a highlight for me, nice and inviting to relax in. However, I think some maintenance could be improved in other areas.
Camila
United Kingdom,
November
2024
6.0/10
My stay at this hotel had its ups and downs. The location was fantastic for accessing nearby attractions and islands, but the rooms left much to be desired with their condition. Service was hit or miss, with some staff being very helpful while others seemed confused. Dining was okay, but the selection could definitely use more variety to keep things interesting.
Rooms
5.0
The rooms were unfortunately run down, with broken furniture and a toilet seat that was not properly maintained. I also found the towels lacking, especially for a five-star hotel.
Service
5.0
The service was a bit inconsistent. While some staff were amazing and attentive, I had an experience where my parents were directed to the wrong dining area, which was frustrating. It seemed like the staff could use more training.
Location
9.0
The location was truly great, making it easy to get to the airport, nearby malls, and the city center. It was also very convenient for island hopping, which I really appreciated.
Dining
6.0
Dining was a mixed bag; I found the food okay, but the variety was quite limited, especially since it got crowded during my visit. I wish there had been more options with less spice.
Facilities
6.0
While I didn’t use all the facilities, the overall amenities looked decent. However, I didn’t feel like they matched the hotel’s five-star status.
Great location
Run down rooms
Joseph
United Kingdom,
October
2024
6.4/10
I had mixed feelings about my stay at the hotel. On one hand, the views of the sea from the room were absolutely stunning. On the other hand, the room conditions were far from what I expected at a five-star hotel, with broken furniture and a lack of basic amenities. The service was pleasant and helpful, though I did find myself waiting too long for my drink order. Overall, while there were beautiful sights, the room quality and dining experience left much to be desired.
Rooms
5.0
The room had a beautiful view of the sea, but unfortunately, it was rundown with broken furniture, a frayed decor, and issues like a broken toilet seat. Definitely not what I expected from a five-star hotel.
Service
7.0
The service was quite pleasant and the staff really went out of their way to help. However, my drink order took 25 minutes to arrive, which was a letdown.
Location
8.0
The location was fairly convenient, allowing easy access to nearby attractions, but I still needed to rely on a taxi to really get around.
Dining
5.0
The dining experience was mediocre at best. While I enjoyed the selection of gluten-free dishes, the overall atmosphere during breakfast was a bit crowded and noisy.
Facilities
6.0
The facilities seemed decent, but the lack of Wi-Fi in my room was quite frustrating.
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